Warranty Policy
Strip Light Guys Pty Ltd provides a comprehensive warranty for all its products covered up to a maximum of 3 years (36 months). All years of coverage for any Product is stated within the datasheet or product page. This warrants the product to be free from any manufacturing fault or defect in materials and/or workmanship as specified for each product, excluding any misuses of the product. At our discretion, we will repair or replace the product with the same or a similar product.
CONDITIONS OF WARRANTY:
- Installation must be performed by a qualified and licensed electrician, with the exception of DIY (do-it-yourself) products.
- Warranty will only be provided where proof of qualified electrical installation is provided. Eg. Electrical Safety Certificate.
- Warranty will be voided if the product is installed by other than a licensed electrician (with the exception of DIY products).
- Any repair work or modification of the product without the approval of SLG or the manufacturer will void the manufacturer's warranty.
- The manufacturer’s warranty does not cover incorrect installation, normal wear or aging, damage through incorrect use or power surges.
SLG reserves the right to deny any claims where the product has not been installed by a licensed electrical contractor, incorrect installation practice, product negligence or misuse. In the case of an electrical contractor issued out by SLG, SLG reserves the right to issue a fee if it is found that the installation does not adhere to the instructions supplied.
For more information, please download our comprehensive PDF.
To submit a warranty, please complete our Warranty Replacement Form