Returns Policy

Need to return something to us?

Faulty Items

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible. 


Incorrect Item / Damaged on Arrival

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. 
Please do not dispose of the item until we've had a chance to chat with you! 
 

Change of Mind

If you've had a change of heart about an item you have ordered, it is your responsibility to return it back to us unopened and unused and in the original packaging which must be in original saleable condition. Any delivery fees are non-refundable. If goods were shipped for free, the initial delivery fee will be deducted.

The return for the product will be processed with your choice of either;

  1. A store-credit for the full amount of the returned product, which is valid for 3 years. 
  2. A refund minus shipping fee for any products being returned.

Order Cancellations

Customers who wish to cancel all or part of an order due to change of mind may do so within 12 hours of order placement. Once an order has been shipped, unfortunately it cannot be cancelled. After 12 hours of placement, the standard change of mind procedure above will be followed. 

The following items unfortunately cannot be returned for change of mind, or order cancellation.

  • Custom made items
  • Clearance Items
  • Ex-Display Items
  • Complimentary Items
     

The below conditions apply for your return:

  • Any cost associated with returning change of mind items are at your expense.
  • Your product(s) must be returned in its original condition, with the original packaging, having been unused and unopened. Please do not tape or stick any labels directly to the product packaging to avoid the risk of cosmetic damage and subsequent penalties to your refund value.
  • Upon return, the product(s) will be assessed for re-sale, and we endeavour to have this process completed within 48 hours of return into our warehouse.
  • If your claim is rejected, a valid reason will be provided with the option of either a partial store credit provided to you, or have your product returned to you at your cost.

1. Request a Return

To request a return, please fill out the returns form below.

Please ensure this form is submitted before sending your item back to us. Unauthorised returns will be rejected.

2. We'll get back to you

Once the return form is submitted, one of our Customer Service team members will contact you via email with a Returns Authorisation Number to get your item back to us.

3. Pack & Send

Pack up your item carefully, so it reaches us safely. You can re-use the original outer packaging, or a similar sized box if you no longer have it. Following the instructions emailed to you, print your return shipping label, and tape it to the front of the outer box. Please do not tape or stick any label directly to the product itself to avoid risk of cosmetic damage and subsequent penalties. Drop the parcel off at your local post office.

4. Return Processed

Once the return item(s) reaches us, we will process your exchange, refund or store credit within 3 - 4 business days. We'll be in touch as soon as your return is complete.

 

 

This policy is in addition to and does not affect your statutory rights under the Competition and Consumer Act 2010.