Terms & Conditions of Service

1. Warranty Period
STRIP LIGHT GUYS offers a 3 Years limited replacement warranty on products that fail due to defective materials or workmanship. The warranty period begins from the date of purchase.

2. Warranty Terms and Conditions
The warranty period starts on the date the goods are purchased from STRIP LIGHT GUYS either online or instore. All fittings must be installed by a licensed electrician, as required by law. The product must only be used in accordance with STRIP LIGHT GUYS specifications, guidelines, and Installation Instructions.

3. Limited Warranty
The warranty as described only applies to STRIP LIGHT GUYS products. The warranty is only applicable to the party purchasing the products. STRIP LIGHT GUYS warrants that each product will be free from defects in material and workmanship. If a replacement is required under warranty, proof of purchase (such as the original dated purchase receipt) from STRIP LIGHT GUYS is required to make a warranty claim. Proof of installation for products installed by a licensed electrician is also required for replacement under warranty.

4. Balance of Warranty
To the maximum extent permitted by law, any replaced products by STRIP LIGHT GUYS are covered only by the balance of the warranty period remaining from the date of purchase of the original STRIP LIGHT GUYS product.

5. Limited Replacement Warranty
In addition to the limited warranty terms set out under section (3), the following will apply. Where a consumer asserts that a product installed is faulty, and the product has been returned back to STRIP LIGHT GUYS for inspection, AN INSPECTION FEE WILL BE CHARGED TO THE CONSUMER IF:

  • The product is not a STRIP LIGHT GUYS product.
  • There is nothing wrong with the product or to the extent that the failure is not a failure of the product to perform in accordance with its published features and specifications as reasonably determined by STRIP LIGHT GUYS
  • The original installation of the product was not carried out by a licensed electrician.
  • The installation is not performed in accordance with the relevant STRIP LIGHT GUYS product installation instructions.
  • The defects have been caused by incorrect application, abuse or misuse by the consumer.
  1. Cancellations, Returns, Damaged goods & Credit Claims
  • Cancellations– No cancellations or partial cancellation of an order, where the goods to be supplied are “special or project items” shall be accepted by STRIP LIGHT GUYS unless it has first agreed in writing to such cancellation or partial cancellation.
  • Short Deliveries– All claims made against short deliveries must be made in writing within 14 days of delivery, no claims for short delivery will be recognised after this time. The purchaser shall be responsible ensuring that the total number of cartons delivered corresponds exactly with the couriers consignment note. STRIP LIGHT GUYS will not be responsible for any such short deliveries after this time.
  • Damaged/Faulty Goods - The Customer must inspect the Goods on delivery and within fourteen (14) days of delivery notify STRIP LIGHT GUYS in writing of any evident defect/damage, including photos of both the item and packaging or product failure to comply with the description or quote. The Customer must notify any other alleged defect in the Goods as soon as reasonably possible after any such defect becomes evident. Upon such notification the Customer must allow STRIP LIGHT GUYS to inspect the Goods. A Goods Returned Authority number (GRA) will be issued by STRIP LIGHT GUYS upon notification of Goods to be returned and shall accompany the Goods along with all other relevant documentation and a completed Warranty Claim Form.
  • Due to Choice:The Customer may return the goods ‘due to change of mind’ within fourteen (14) days of delivery. All not required goods’ must be in a re-sellable condition, including the original packaging. A 20% re-stocking fee will apply unless another Order, to the same value or more, is placed in lieu of this re-stocking fee. Simply email our Credits depart (mail@striplightguys.com.au) to raise a claim. They will generate a GRA with instructions on how and where to return the Goods.
  • LED Strip:LED Strip supplied in lengths other than the original roll length cannot be returned for credit unless with prior approval from STRIP LIGHT GUYS management.

Limitations and Conditions
This is a limited warranty and excludes, among other items, installation, incidental and consequential damages, other extended costs and is further defined by the limitation and conditions set out below. Subject to Consumer Rights, but otherwise to the maximum extent permitted by law, the STRIP LIGHT GUYS warranties provided in this document will not cover the following:
Products that are not purchased from an authorised reseller and not installed in Australia.

  • Products where installation was not carried out by a licensed electrician as required.
  • Spot free relates to the use of LED strip within a diffused channel, which is unattainable with standard LED strip (200 LEDs per metre or less)
  • Products not installed in accordance with the product’s installation instructions or specifications.
  • Products not used in accordance with the instructions for use or specifications.
  • Defect, damage, or failure to a product resulting from misuse, accident, neglect, abuse, tampering, modifications, or unauthorised repairs being carried out.
  • Damages not caused by a fault in the product materials or workmanship.
  • Defect, damage, or failure to a product resulting from any acts of God, including damages from lightning, power grid fluctuations, or power surges
  • Replacement of light sources unless specified.
  • Replacement of batteries supplied with certain products.
  • Power supply “noise”, intermittent “humming” or other influences from mains power delivery infrastructure. Signals sent through the power grid by the electricity provider for the control of off-peak hot water, streetlights and other devices may cause an intermittent humming noise in your product. Filters for blocking/reducing such signals are available in Australia at the customer’s expense. These noises do not indicate the product is faulty.
  • Damage caused by alternative power systems (for example: solar inverters,).
  • Water damage of any kind caused by inappropriate placement of fittings not IP rated for that location.
  • The cost of renting, obtaining, and using special access equipment (i.e., scaffoldings, scissor lifts, etc.) for accessing products installed at a height of greater than 3 metres.
  • Travelling costs incurred by STRIP LIGHT GUYS personnel or service agents travelling greater than 25km from an authorised service agent.
  • LED fittings must not be installed on same circuit as fluorescent lighting, exhaust fans, bathroom 3 in 1 units, ovens and microwaves. Having these installed on the same circuit with LED light fittings will void warranty.
  • If not installed using STRIP LIGHT GUYS LED Drivers, Other brand drivers must have below protections for Warranty to Apply.
    • Short Circuit
    • Over Heating
    • Over Voltage
    • Overload
  • STRIP LIGHT GUYS will not be liable in any way for any advice or assistance given in respect of products, services and their compatibility to any particular job/project. All advice provided must be taken into account and considered if the advice is right for you before making any final decision on the purchasing of any STRIP LIGHT GUYS products.